Should you have a dispute related to the use of theScore Bet and Hollywood Casino, our Customer Support department will do everything in its power to resolve it within seventy-two (72) hours of your initial contact. In the unlikely event you deem our solution unsatisfactory, and your issue remains unsolved our Customer Support department will be happy to provide additional escalation path for you, if needed.
Michigan
- To submit a complaint to the Michigan Gaming Control Board please fill out the form found here.
New Jersey
- You may also contact the NJDGE with any comments or complaints via email at info@njdge.org or by calling (609) 984-0909 and additional contact information is available at https://www.njoag.gov/contact-dge/.
Pennsylvania
- You may also contact the Pennsylvania Gaming Control Board with any comments or complaints here.
West Virginia
- You may also contact the West Virginia Lottery Commission with any comments or complaints via their Sports / iGaming Complaint Form.
Ontario
If you have any concerns or complaints please contact support@thescore.bet
theScore Bet’s customer care and dispute resolution (“CCDR”) program was developed to ensure theScore Bet responds to player complaints and disputes in accordance with its operating agreement with iGaming Ontario ("iGO"), including but not limited to iGO’s Customer Care and Dispute Resolution Policy. theScore Bet responds to player complaints, disputes and inquiries in a timely, fair, transparent and appropriate manner. All player complaints and disputes will be adjudicated in accordance with Ontario law, pursuant to Section 29 of the Terms of Use.
Player’s may initiate complaints through any of the following communication channels: live chat in theScore Bet app, telephone at 1-855-550-1238 or by emailing support@thescore.bet. theScore Bet endeavours to respond to player complaints and disputes in a timely manner, and in any event within five (5) business days from the date the player formally raises a complaint. theScore Bet also endeavours to resolve all player complaints within ninety (90) days from the date of the complaint. If you feel you have exhausted all reasonable means of resolving your complaint directly with theScore Bet, you may contact iGO’s Customer Care and Dispute Resolution department by visiting https://igamingontario.ca/en/player/player-support. For more details regarding our CCDR program, please visit https://thescore.bet/help/ca-on-ccdr.
theScore Bet’s CCDR program will be made available to players free of charge, and will not apply to complaints that relate to the interpretation or application of applicable law or the actions or inactions of any governmental authority.
Alberta
If you are an Alberta player and would like to submit a complaint regarding theScore Bet’s products, services, promotions, account management, deposits, withdrawals, responsible gaming measures, or any other aspect of your experience, please contact our Customer Support team.
Customer Support is available 24 hours a day, 7 days a week through Live Chat or by email at support@thescorebet.com. For more information on how to contact Customer Support, please see our Contact theScore Bet article.
When submitting a complaint, please provide the email associated with your account, date of birth, and as much detail as possible about the issue, including any relevant dates, transactions, screenshots, or supporting information.
Once your complaint is received, our team will review the information provided, investigate the matter, and respond with the outcome of our review within five (5) days. Depending on the nature of the complaint, we may request additional information to assist with our investigation.
Complaint resolution may include an explanation of our decision, corrective action where appropriate, or information regarding any additional review or escalation options that may be available. All complaints are reviewed and resolved based on the facts of the matter, theScore Bet’s House Rules, Terms and Conditions, and applicable regulatory requirements.